1. Return Policy Overview
At Slryxellaeshun, we want you to be completely satisfied with your purchase of Cardigestor and other products. This Return Policy outlines the terms and conditions for returning products purchased from our website slryxellaeshun.ddd.
This policy complies with EU consumer protection regulations, including the Consumer Rights Directive (2011/83/EU) and applicable Finnish consumer protection laws.
2. Right of Withdrawal (EU Consumers)
2.1 14-Day Withdrawal Period
As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
2.2 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement. You can do this by:
- Sending an email to response@slryxellaeshun.world
- Sending a letter to: Puolangantie 9, 88300 Paltamo, Finland
You may use the following model withdrawal form, but it is not obligatory:
"To Slryxellaeshun, Puolangantie 9, 88300 Paltamo, Finland. I hereby give notice that I withdraw from my contract of sale for the following goods: [specify product], ordered on [date] / received on [date]. Consumer name: [your name]. Consumer address: [your address]. Date: [current date]. Signature (only for paper communication)."
3. Extended 30-Day Return Period
In addition to the statutory 14-day withdrawal right, we offer an extended 30-day return period for your convenience. Returns initiated within 30 days of delivery are eligible for a full refund, subject to the conditions below.
4. Return Conditions
4.1 Eligible Products
To be eligible for a return, products must be:
- Unopened: Products must be in their original, sealed packaging
- Unused: Products must not have been consumed or used
- Original Condition: All seals, labels, and packaging must be intact
- Complete: All original components and documentation must be included
4.2 Non-Returnable Items
The following items cannot be returned:
- Products with broken or removed seals (for hygiene and safety reasons)
- Products that have been opened or partially consumed
- Products damaged by the customer
- Products past their expiration date at the time of return
4.3 Important Notice
For health and safety reasons, dietary supplements like Cardigestor cannot be returned once opened. This exception to the right of withdrawal is permitted under Article 16(e) of the Consumer Rights Directive for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.
5. Return Process
Step 1: Contact Us
Before returning any product, please contact us at response@slryxellaeshun.world with:
- Your order number
- The product(s) you wish to return
- Reason for return (optional but helpful)
Step 2: Receive Return Authorization
We will respond within 2 business days with return authorization and shipping instructions. Please do not send products without authorization.
Step 3: Package Your Return
Securely package the product(s) in original packaging if possible. Include a copy of your order confirmation or packing slip.
Step 4: Ship Your Return
Ship the package to the address provided in your return authorization. We recommend using a tracked shipping service and keeping the tracking number for your records.
Step 5: Receive Your Refund
Once we receive and inspect your return, we will process your refund. You will receive an email confirmation when the refund is issued.
6. Refunds
6.1 Refund Amount
If you withdraw within the 14-day statutory period, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
6.2 Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
6.3 Refund Timeline
- We will process your refund within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier
- Additional processing time may be required by your bank or payment provider (typically 5-10 business days)
6.4 Partial Refunds
Partial refunds may be issued in cases where:
- Products show signs of use or damage not caused in transit
- Original packaging or components are missing
- Products are returned outside the return window
7. Return Shipping Costs
7.1 Customer Responsibility
For standard returns (change of mind), you are responsible for the return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.
7.2 Our Responsibility
We will cover return shipping costs when:
- You received the wrong product
- The product was damaged during shipping
- The product is defective
8. Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery with photos of the damage
- Do not discard the product or packaging until we respond
- We will arrange a replacement or full refund, including shipping costs
9. Exchanges
We do not process direct exchanges. If you would like a different product, please return the original product for a refund and place a new order.
10. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or payment method again
- Contact your credit card company or bank, as processing times may vary
- If you've completed these steps and still haven't received your refund, contact us at response@slryxellaeshun.world
11. Consumer Rights
This Return Policy does not affect your statutory rights under Finnish Consumer Protection Act (kuluttajansuojalaki) or EU consumer protection laws. You may have additional rights beyond those stated in this policy.
For consumer disputes, you may contact:
- Finnish Consumer Disputes Board (kuluttajariita.fi)
- EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr)
12. Changes to This Policy
We may update this Return Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will apply to that transaction.
13. Contact Us
If you have questions about returns or this policy, please contact us:
- Email: response@slryxellaeshun.world
- Address: Puolangantie 9, 88300 Paltamo, Finland
Our customer service team is available Monday through Friday, 9:00 AM - 5:00 PM (EET).